Terms & Conditions

By accessing azuremarket.gg or placing an Order through it, you are deemed to have accepted the Terms & Conditions in force at that time. These Terms govern the use of every service made available through the Platform and apply to all Users and to any party transacting with us through it.

The Platform does not require account registration. Your acceptance is therefore given at the point an Order is submitted rather than at sign-up, and submitting an Order confirms that you have read, understood, and accepted these Terms in their entirety.

These Terms may be revised from time to time to reflect the continued development of our services and any applicable regulatory requirements. You are advised to review this page periodically so that you remain aware of the version in force. The version published here at the time an Order is placed governs that Order, and continued use of the Platform following publication of a revision constitutes acceptance of that revision.

• Platform: the website azuremarket.gg and all related services operated by us.
• User ("you"): any person who accesses the Platform or places an Order.
• Order: a request submitted through the Platform to purchase Digital Goods.
• Digital Goods: in-game currency, passes, items, or other virtual content delivered to a Game Account.
• Order Reference: the identifier issued for each Order in the format ORD-XXXXXXXX.
• Game Account: the third-party game account to which Digital Goods are delivered.
• Account Details: the player ID, server or zone, and account email you supply for delivery.
• Standard Top-Up: an Order for a fixed-price package delivered using your player ID.
• Account-Quoted Order: an Order in which you declare the price displayed in your in-game store, pay a discounted percentage of that price, and delivery is performed by signing in to your Game Account.
• Login Code: the single-use verification code you provide to enable delivery of an Account-Quoted Order.
• Fulfilment Partner: an authorised third party engaged by us to complete delivery of an Order.

You must be at least 18 years of age to place an Order, or have the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

You must be the owner of, or be authorised to transact on, the Game Account for which an Order is placed. Registration is not required to use the Platform; Orders are placed as a guest.

You are responsible for:

• providing accurate and complete Account Details. Digital Goods are delivered to the Account Details you supply and cannot be recovered, reversed, or transferred once delivered;
• retaining your Order Reference and the email address used at checkout. Together these constitute proof of ownership of an Order and are required for tracking, support, and refund requests;
• ensuring that funds used for payment are lawfully yours and that the payment account belongs to you or is used with the owner's authority;
• for Account-Quoted Orders, not accessing the Game Account or regenerating a Login Code while delivery is in progress; and
• maintaining the security of your Game Account credentials at all times outside the scope of a specific Order.

Orders delivered to incorrect Account Details supplied by you are not eligible for refund. Please verify your player ID, server or zone, and account email before submitting payment.

Each Order constitutes an offer to purchase Digital Goods, which we accept upon receipt of cleared payment. We reserve the right to decline, cancel, or place on hold any Order, including where an item is unavailable, where pricing was displayed in error, or where we reasonably suspect fraud or a breach of these Terms.

The Platform supports two transaction types:

• Standard Top-Ups. You select a fixed-price package and supply your player ID and, where applicable, server or zone.
• Account-Quoted Orders. You declare the price shown in your in-game store, pay a discounted percentage of that declared price, and supply your account email and a Login Code so that delivery can be performed by signing in to your Game Account.

For Account-Quoted Orders, the Login Code is encrypted upon receipt, is disclosed to the Fulfilment Partner solely for the purpose of completing delivery, and is deleted once delivery has been initiated. It is never stored in readable form and is never retained after use. Submitting an Account-Quoted Order constitutes your consent to this disclosure.

Where the price actually found on your Game Account differs from the price you declared, we will suspend the Order and contact you. You may elect to pay the difference or to receive a refund of amounts paid.

• All prices are stated in Philippine Pesos (PHP) and are inclusive of applicable taxes.
• The minimum Order value is ₱10.00.
• Payable amounts are calculated by our systems from our current catalogue at the time of checkout. Where an amount displayed in your browser differs from the amount our systems calculate, the latter governs, and we may cancel any Order priced in error.
• Payments are accepted via GCash, processed either through our third-party payment providers or by direct transfer to the account displayed at checkout.
• Where direct transfer is used, you must remit the exact amount displayed, inclusive of centavos. This exact value is used to match your payment to your Order automatically. Remitting a different amount will delay fulfilment and may require manual reconciliation.
• Payment sessions expire after a defined period. No charge arises from an expired session, and a new Order may be placed.
• Orders for which payment is not received are cancelled automatically. Any promotional code applied to a cancelled Order is released and becomes available for reuse.
• Third-party payment providers may apply their own fees, terms, and processing times, over which we have no control.

Orders are fulfilled manually and are not delivered instantaneously. Delivery times vary with order volume, the availability of Fulfilment Partners, and the operation of the relevant game's systems. Any delivery timeframe indicated on the Platform is an estimate and does not constitute a guarantee.

Each Order carries one of the following statuses, viewable at any time via order tracking:

• Awaiting payment: payment has not been received.
• Processing: payment confirmed; delivery in progress.
• Action required: further information is required from you, typically a replacement Login Code.
• Completed: Digital Goods have been delivered.
• Cancelled, failed, or refunded: the Order did not complete; refer to Section 8.

Digital Goods are delivered directly into a Game Account and cannot be returned. All sales are final once delivery has been completed, except as set out below.

Refunds will be granted where:

• we are unable to complete delivery for any reason attributable to us;
• the Digital Goods ordered are unavailable following payment;
• a duplicate or excess payment has been received for the same Order; or
• an Account-Quoted Order is cancelled following a price discrepancy and you elect not to proceed.

Refunds will not be granted where:

• incorrect Account Details were supplied by you;
• delivery failed because the Game Account was accessed, or a Login Code was regenerated, while delivery was in progress;
• you have changed your mind following delivery; or
• the Game Account is suspended, banned, or otherwise actioned by the game publisher.

Approved refunds are remitted to the originating GCash account. We process approved refunds promptly; the time taken for funds to become available is determined by the payment provider and is outside our control.

Where a payment cannot be matched automatically, including where a different amount was remitted or payment was made from a mobile number other than the one declared, you may submit a payment report through the Platform.

A payment report requires the amount remitted, the GCash mobile number used, a contact email address, and a screenshot of the GCash receipt. The receipt screenshot is mandatory and is used to locate the corresponding transaction in our records. Submission of a knowingly false report, or of a receipt not belonging to you, constitutes a breach of Section 12 and may result in permanent suspension of access.

Promotional codes are issued at our sole discretion and may be subject to usage limits, expiry dates, minimum spend requirements, or eligibility conditions. We may modify, suspend, or withdraw any promotion at any time without prior notice.

Codes must be applied at checkout and cannot be applied retrospectively to a completed Order. Promotional codes carry no cash value, are non-transferable, and are not redeemable for money.

Reviews may be submitted only in respect of a completed Order and are verified against the Order Reference and the email address used at checkout.

By submitting a review you grant us a non-exclusive, royalty-free licence to publish, reproduce, and display that content on the Platform. We may remove or withhold content that contains unlawful material, abuse, personal information, spam, or external links. We do not remove reviews solely on the ground that they are unfavourable.

You must not:

• use any payment instrument, account, or funds that you are not authorised to use;
• submit false payment reports, fraudulent non-delivery claims, or illegitimate chargeback requests;
• use bots, scripts, scrapers, or any automated means to place Orders, redeem promotional codes, or extract data from the Platform;
• probe, scan, interfere with, or attempt to gain unauthorised access to the Platform or its underlying systems;
• resell, sublicense, or commercially exploit the services, or represent yourself as acting on our behalf;
• impersonate any person or misrepresent your affiliation with any person or entity; or
• use the Platform for money laundering or any other unlawful purpose.

We may refuse, suspend, or cancel Orders and restrict access to the Platform where we reasonably suspect a breach of this Section.

All content on the Platform, including its design, text, graphics, and software, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, or create derivative works from it without our written consent.

We are an independent reseller of Digital Goods. We are not affiliated with, endorsed by, sponsored by, or officially connected to Supercell, Activision, Krafton, Garena, HoYoverse, Moonton, or any other game publisher. All game titles, logos, trademarks, and related marks are the property of their respective owners and are used for identification purposes only.

Our obligation is limited to delivering the Digital Goods ordered to the Account Details supplied by you. To the maximum extent permitted by law, we exclude liability for indirect, incidental, special, or consequential loss, including loss of in-game progress, items, or account access.

We are not liable for any action taken by a game publisher in respect of your Game Account, nor for delays, failures, or interruptions caused by third parties including game operators, payment providers, or telecommunications services.

Where liability is established, our aggregate liability in respect of any Order shall not exceed the amount paid by you for that Order. Nothing in these Terms excludes or limits any right you have under Philippine consumer protection law that cannot lawfully be excluded.

You agree to indemnify and hold us harmless against any claim, liability, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, or your infringement of the rights of any third party.

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute, you agree to first contact us at support@azuremarket.gg so that the matter may be resolved informally. Where a dispute cannot be resolved, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

We may revise these Terms from time to time to reflect changes in our services or legal obligations. Revisions take effect upon publication on this page, and the "last updated" date will be amended accordingly. Continued use of the Platform following publication constitutes acceptance of the revised Terms.

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. Our failure to enforce any provision does not constitute a waiver of it.

Enquiries relating to these Terms should be directed to support@azuremarket.gg, by phone or SMS at 0927 797 4251, or via our Facebook page. Please quote your Order Reference in all correspondence.